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Mar 16, 2026
Secure multilingual content management gives legal firms competitive edge
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Mar 13, 2026
Move organizations beyond basic automation toward a comprehensive hybrid workforce strategy grounded in visibility and accountability
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Mar 12, 2026
Delivers governance, automation, and observability for business-critical ECM, IDP, and RPA environments
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Mar 11, 2026
Multiple databases and documents can be queried in the context of industry specific laws and regulations, providing a single, decision ready answer organizations can trust
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Mar 10, 2026
New innovations empower organizations with deeper insights, faster discovery, and greater operational efficiency
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Mar 09, 2026
In areas where accuracy really counts, AI still has issues. These issues are grounded in how AI language models are built and?how they learn. Language models are trained using tokens and chunks of information, which can lead to a loss of context. When we read, we consider the information that came before the next piece to give us context?what this piece means, given the piece just before it. Data labeling solves this problem, and Access Innovations does this better than anyone.
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Mar 09, 2026
AI must operate within clear guardrails, supported by human oversight and defined governance processes. When knowledge is reviewed, versioned, and owned, AI becomes a trusted accelerator rather than a potential risk. Organizations that embrace human-in-the-loop governance are better positioned to innovate confidently while maintaining control.
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Mar 09, 2026
The AI world is advancing at a breathtaking pace with staggering sums of money, but it's built on unstable and illusoryfoundations. Our role is not to stand on the sidelines shouting warnings. It is to quietly, strategically, and indispensablybecome the people they cannot do without?the ones who ensure the entire system can actually function.
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Mar 09, 2026
Agentic AI marks a shift from passively recording business activity to actively driving it. Those who embrace this shift early will do more than automate tasks?they'll build a trusted, intelligent infrastructure that accelerates not only efficiency but also agility, strategy, and scale.
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Mar 09, 2026
As GenAI becomes embedded into daily workflows, the organizations that succeed will be those that invest in both strongknowledge foundations and intelligent AI-driven experiences.
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Mar 09, 2026
I think we are entering?possibly are already in?the era of humans in the dialogue with AI, discovering our values, getting more specific about them, and altering their applications based on the specifics of our world and situation.If the old KM was about building, organizing, sharing, and leveraging knowledge, the new KM might also be about mastering the dialogue: using AI not just to retrieve our answers, but to help us finally articulate the right questions.
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Mar 09, 2026
Clearly, both traditional college degrees and specialized trade certifications are too narrow and fragmented to fully prepare students for what lies ahead. For now, a hybrid system is emerging that balances the arts and the sciences, augmented by one or more areas of specialization. KM's multidisciplinary?nature gives us a distinct advantage in helping to make this transformation happen. The trick is knowing when to work inside and when to work outside the formal system.
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Mar 09, 2026
AI's impact on KM strategy is omnipresent and includes recognizing its potential, particularly for enhancing existing knowledgebases and automating existing processes, while acknowledging the critical role of accurate, clean data to which organizations have access. Consider it a two-way street when setting organizational strategies.
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Mar 09, 2026
Companies on this list are wonderful examples of how their products expand the power of KM in changing knowledge environments. They stand out in the KM field, and we applaud their accomplishments. As always, the list is meant to generate interest and to spark discussion. Let us know what you think, and alert us to anything we might have missed.
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Mar 09, 2026
Enterprise AI deployments are?only as good as the knowledge that feeds them. Knowledge Managers relying on manual KM processes will find themselves unable to keep pace with the demands of AI-powered customer engagement. Knowledge Automation provides the solution?a continuously optimized, trusted knowledge layer powering both human agents and AI.
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Mar 09, 2026
The pervasiveness of advanced ML models, as well as their effectiveness for increasing productivity, has multiplied the difficulty in securing internal knowledge. Organizations cannot afford to forsake the staples of data access governance,which include data discovery, data classification, access control policy authoring and implementation, monitoringand auditing for regulatory compliance, data privacy, and data security.
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Mar 09, 2026
Bloomfire is your governed Enterprise Intelligence layer: infrastructure that sits between your AI applications and your enterprise data. We connect fragmented knowledge pools, enrich your internal knowledge with trusted external sources, continuously clean and curate content, and ensure that AI responses are grounded in verified, up-to-date institutional knowledge with clear citation and context.
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Mar 09, 2026
Where most organizations are still struggling to realize value from AI initiatives or move beyond the pilot phase, at EK, we've ensured our clients are realizing measurable business returns at the enterprise level. Our success in this space stems from our constant stance forward, helping to not just spot the forthcoming trends, but actually to establish them.
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Mar 09, 2026
Traditional KM has always recognized that the most valuable knowledge is not just stored in documents or databases, but exchanged through conversations, mentorship, and?collaboration. It's the wisdom that walks out the door when someone retires, the lessons learned from past successes and failures, and the expertise that enables teams to solve problems faster and innovate with confidence. Today, however, the landscape has?shifted. We have more hybrid teams, distributed expertise, and the continued rise of AI.
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Mar 09, 2026
Our unique strength is the ability to govern, scale,?and operationalize?intelligence, while delivering measurable business value and clear ROI. At the same time, Mindbreeze remains auditable, compliant, and aligned with enterprise policies, making it suitable for mission-critical use.
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Mar 09, 2026
Turn every sales conversation into CRM intelligence automatically
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Mar 06, 2026
New platform provides industry expert agents and governed AI for professional compliance
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Mar 05, 2026
These capabilities establish NetDocuments not merely as a place where firm content is stored and governed, but as an active intelligence layer that understands that content, organizes it, and surfaces the right context to AI at the right time
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Mar 04, 2026
These new rules address use cases such as prompting, summarization, chatbots, and other AI utilization, within a college or university
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Mar 03, 2026
Acquisition strengthens ECI's ERP ecosystem with intelligent, embedded AR workflows and digital payment experiences
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Mar 02, 2026
Siteimprove.ai now delivers natural-language analytics, multimodal AI for PDF and Image accessibility coverage, and Keyword Intelligence for search in the world of AEO
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Feb 27, 2026
This validates Vasion's secure, cloud-native, intelligent physical and digital print automation platform as trusted to modernize federal agency operations
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Feb 26, 2026
Integration of CrowdStrike Falcon Shield with the Qualtrics Platform brings real-time visibility and automated protection to customer and employee experience data
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Feb 25, 2026
ABBYY is fueling a new era of AI-driven solutions in 2026
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Feb 24, 2026
Microsoft Teams-native call management and recording replace legacy systems while preserving long-term auditability
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Feb 24, 2026
New capability delivers AI-driven answers with the depth, sourcing, and rigor that strategic business decisions demand
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Feb 23, 2026
Treasure Code reduces the burden of operating a customer data platform (CDP)
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Feb 20, 2026
The connector delivers deeper, actionable intelligence across enterprise content
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Feb 19, 2026
Rosemary Kirk, senior solutions consultant at RightAnswers and Alex Baker, manager, CCP solution consulting at RightAnswers, joined the KMWorld webinar, Moving to a Modern Knowledge Portal
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Feb 19, 2026
The move reflects Verint's commitment to providing customers with clear, simple, and consistent experiences as the business accelerates its CX Automation vision
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Feb 18, 2026
This enables context-aware, user-specific conversations that make AI more relevant, accurate, and powerful
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Feb 17, 2026
Latest Graphwise offering bridges the gap between complex enterprise data and functional AI agents
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Feb 13, 2026
The achievement builds on?Casepoint's?existing portfolio of Department of Defense (DOD) Impact Level authorizations
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Feb 12, 2026
The new strategic partnership provides enterprise clients with specialist service delivery across the globe, translating AI investments into measurable business outcomes
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Feb 12, 2026
By reducing administrative waste and improving accuracy across claims operations, Alaffia ultimately helps lower costs for health plans
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Feb 11, 2026
The solution reduces administrative burden and increases the time that can be spent caring for patients
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Feb 10, 2026
The new suite introduces specialized agents designed to execute defined marketing and content tasks
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Feb 09, 2026
Joint solution helps institutions prevent enrollment fraud, verify student and alumni identities, and modernize access across complex IAM environments
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Feb 09, 2026
New conversational AI capability gives organizations fast, traceable answers to security and compliance questions
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Feb 06, 2026
OutSystems platform empowers federal agencies to rapidly modernize legacy systems
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Feb 05, 2026
LibreOffice 26.2 brings better performance, smoother interaction with complex documents, and improved compatibility with files created in other office software
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Feb 04, 2026
KMWorld recently held a webinar with Katie Selvaraj who discussed why context is the foundation of modern knowledge management
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Feb 04, 2026
This acquisition accelerates?ActiveCampaign's?ability to evolve Active Intelligence, the company's AI engine that powers autonomous marketing workflows for global businesses
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Feb 03, 2026
Ask iManage now answers natural-language questions with cited responses across the document repository
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Feb 02, 2026
Strategic investment extends partnership advancing privacy-first legal AI on Qualcomm processors
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Feb 02, 2026
New intelligent features automatically organize and classify documents, transforming how organizations manage information at scale
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Jan 30, 2026
Partnership to enable enterprises to unify marketing workflows and accelerate campaign performance
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Jan 29, 2026
Enhanced partner framework expands incentives, enablement and field alignment to help increase adoption of M-Files' context-first document management system
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Jan 28, 2026
Kira evolves to meet rising demands for speed, accuracy, and trusted GenAI in contract intelligence
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Jan 27, 2026
Proven across 1.4 billion documents to help legal and compliance teams gain clarity faster, act smarter, and execute with confidence
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Jan 26, 2026
New integration reflects Keeper's strategy to seamlessly embed security controls into existing systems without compromising zero-knowledge or least-privilege principles
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Jan 23, 2026
The solution supports all contact center as a service (CCaaS), customer relationship management (CRM), information technology service management (ITSM), and AI agent platforms
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Jan 22, 2026
Enhancements aim to unify the modern workplace
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Jan 21, 2026
Breakthroughs in causal reasoning, LLM training, predictive analytics, and network path intelligence
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Jan 20, 2026
Winter Release empowers brands to command the emerging AI-driven economy
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Jan 19, 2026
Offers an AI-supported structure for line-item comparisons, documented selections, and defensible summaries
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Jan 16, 2026
Marketers can move from question to activation faster, creating segments and journeys with greater speed and confidence
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Jan 16, 2026
Two government agencies in New Zealand are using the power of ABBYY AI to eliminate the manual work associated with processing rates rebates and meeting payments compliance with emergency services
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Jan 15, 2026
AI agents designed to ground, govern, execute, and coordinate marketing activations in real time
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Jan 14, 2026
A new modular platform that unifies SmartSense and Jolt capabilities into a single, scalable solution for retail, food service, and healthcare operations
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Jan 13, 2026
Identify and intercept synthetic or automated emails to help reduce fraud exposure
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Jan 13, 2026
Expands global reach to over 90 countries, and strengthens its commitment to modernizing legal work
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Jan 12, 2026
Industry leader poised to become first FedRAMP-Authorized AI observability platform
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Jan 09, 2026
Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment
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Jan 08, 2026
Company's 30-year?experience?meets GenAI innovation as firms embrace agentic workflows
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Jan 07, 2026
Model Context Protocol-based agentic integration allows for faster, more accurate access and usage of data and information to reduce errors and elevate productivity
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Jan 07, 2026
Innovation strengthens RWS's leadership in intelligent translation workflows
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Jan 05, 2026
New updates deliver unmatched visibility and control for revenue leaders to accelerate decision-making
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Jan 05, 2026
Supercharges chat and multimodal reasoning capabilities
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Dec 29, 2025
Enhancing document management with cutting-edge features and robust security
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Dec 23, 2025
Helps brands and publishers earn trusted AI citations and measurable visibility
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Dec 22, 2025
CIC gives businesses the ability to outsmart supply chain disruptions by choreographing digital B2B processes and leveraging real-time data and agentic solutions for proactive decision-making
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Dec 19, 2025
The advances in AI and information management are not our enemies; they are our most powerful allies. When wielded by skilled KM professionals, these technologies work. When deployed without our input, they fail miserably, delivering incorrect, misleading, or plain nonsensical results.
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Dec 19, 2025
Data and knowledge do not, anymore, exist as separate components. They are rapidly merging into a single architecture. As KM'ers, we can no longer leave data management solely up to the admins. Rather, we need to work closely with them on creating data architectures that are contextually and semantically rich enough to be reliably actionable for use by autonomous and semi-autonomous agents.
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Dec 19, 2025
A machine-learning large language model doesn't have tacit knowledge. It consists of potential knowledge.
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Dec 18, 2025
Built on the Xactly Intelligent Revenue Platform, Incent AI Agents use two decades of proprietary data to drive smarter revenue growth
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Dec 17, 2025
This investment, made through?Accenture Ventures, will enable life sciences and clinical research companies to bring new treatments to patients faster by combining agentic AI with enterprise technology solutions
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Dec 16, 2025
DTE 5.9 makes it easier for companies to deliver communications in the precise format and language that is best for each recipient.
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Dec 15, 2025
Purpose-built AI platform Alchemer Pulse reduces feedback analysis time and quickly delivers measurable business outcomes
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Dec 12, 2025
The platform now transforms real-time messaging into governed, intelligent, productivity-driving communication
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Dec 11, 2025
Adds connectivity and mobility to its unified lifecycle management platform of AI, software, hardware, cloud, and energy solutions
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Dec 10, 2025
CIOs and CDOs gain centralized visibility and governance across all Neo4j deployments across any environment
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Dec 10, 2025
dtSearch enterprise and developer products instantly search terabytes across a wide range of online and offline data
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Dec 09, 2025
Helping reduce risk, enforce compliance, and accelerate business outcomes, turning contract data into operational intelligence
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Dec 09, 2025
KMWorld recently held a webinar with Katie Selvaraj, AI strategist, SearchBlox Software, Inc, who discussed how search is evolving
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Dec 08, 2025
New AI-powered tool brings clarity and automation to one of the nation's largest transportation networks
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Dec 08, 2025
This next year will see the knowledge management function take a direction that focuses on a more advanced and mature way of leveraging AI
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Dec 05, 2025
Advanced deepfake detection and face matching improve accuracy without adding friction
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Dec 04, 2025
New Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations
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Dec 03, 2025
Next-gen AI transforms massive volumes of customer feedback into actionable product insights
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Dec 03, 2025
This collaboration aims to transform patient identification and clinical decision-making worldwide
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Dec 02, 2025
CXP turns every customer interaction into governed, intelligent action
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Dec 01, 2025
AI continues to be the topic du jour for various aspects of knowledge management, and 2026 looks to be no exception as leaders in the industry look ahead
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Dec 01, 2025
The goal is enabling frictionless conversational and agentic transactions across enterprise customers worldwide
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