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The lead executive for Google's Home and Nest division tweeted on X that he's heard the complaints "loud and clear" and revealed that his team is "actively working on major improvements."
"I want to acknowledge the recent feedback about Google Assistant reliability on our home devices," said Anish Kattukaran, the director of product management for Google Home and Nest. "I sincerely apologize for what you're experiencing and feeling!"
Kattukaran's assurances come after a steep rise in complaints about Google Assistant on Google's Nest speakers and displays. Some users have been reporting that their Assistant routines have stopped working, while others say their Assistant-enabled devices have lost contact with smart lights, fail to play Spotify playlists, or can no longer control their Chromecast streaming devices with voice commands.
"We hear you loud and clear and are committed to getting this right - and making sure we have a long-term solution that provides better reliability and capability," Katturkaran promised.
Kattukaran's statement on X come during a turbulent time for Google Assistant, which is gradually being phased out to make way for Gemini.
Google
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