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Apr 07, 2020
Grants or investments? Philanthropists have multiple funding tools available, but choosing the wrong one can dilute the benefits, according to research by Benjamin N. Roth.
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Apr 07, 2020
Many brands have turned off their marketing efforts during the pandemic, but Jill Avery and Richard Edelman argue that now is the time when customers need to hear from you most. But what do you say?
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Apr 06, 2020
Marco Tabellini and colleagues investigate where workers go after losing their jobs to automation and Chinese imports.
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Apr 06, 2020
Marco Tabellini and colleagues investigate where workers go after losing their jobs to automation and Chinese imports.
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Apr 06, 2020
Statistical inference teaches us how to learn from data, whereas identification analysis explains what we can learn from it. This paper proposes a simple unifying theory of identification, encouraging practitioners to spend more time thinking about what they can estimate from the data and assumptions before trying to estimate it.
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Apr 03, 2020
This study shows that people working from home (WFH) make more online contributions to socially helpful topics, yet face higher psychic costs and anxiety about time constraints. Managers might consider giving WFH workers more temporal flexibility to deal with time constraints during this crisis.
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Apr 02, 2020
Creating strategy under conditions of uncertainty is not easy, so many managers rely on a single analogy to past experience to guide their decisions. This paper argues, by contrast, that imagining multiple possible futures can be a more useful guide to uncertainty.
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Apr 02, 2020
Is it possible to prepare for a Black Swan event like COVID-19? What are the lessons for leaders in today's pandemic? asks James Heskett.
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Apr 02, 2020
Is it possible to prepare for a Black Swan event like COVID-19? What are the lessons for leaders in today's pandemic? asks James Heskett.
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Mar 30, 2020
Working at home brings with it confusing new rules of conduct. Remote work expert Prithwiraj Choudhury answers questions from our readers.
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Mar 30, 2020
Welcome to the new world of remote work, where employees struggle to learn the rules, managers are unsure how to help them, and organizations get a glimpse into the future.
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Mar 27, 2020
Companies can manage known risks by reducing their likelihood and impact. But such routine risk management often prevents them from recognizing and responding rapidly to novel risks, those not envisioned or seen before. Setting up teams, processes, and capabilities in advance for dealing with unexpected circumstances can protect against their severe consequences.
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Mar 26, 2020
Leaders managing their organizations through crisis show seven distinctive capabilities, says John A. Quelch. Call them the seven Cs.
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Mar 24, 2020
This study shows that competing banks in Peru use one another's loan approvals as an input into their own approval process. Such "free riding" has great impact on market outcomes and might warrant policy intervention.
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Mar 24, 2020
Now is the time for leaders to inspire their organizations to help the world through the COVID-19 crisis. Bill George has a list of authentic leaders who are up to the challenge.
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Mar 23, 2020
Do senior managers help or hurt business experiments? Analyzing a dataset of more than 6,300 experiments on the A/B/n testing platform Optimizely, this study suggests that involving senior executives in experimentation teams can have surprising consequences.
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Mar 23, 2020
Rather than chilling innovation, product accidents may provide companies an unexpected opportunity to develop new technologies desired by consumers, according to Hong Luo and Alberto Galasso.
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Mar 20, 2020
COVID-19 will put many small businesses on life support. Karen G. Mills, who has been advising policymakers on aid options, offers advice to owners on the brink of financial ruin.
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Mar 17, 2020
Using a dataset of more than 280,000 user reviews on Yelp, this paper describes a series of eight studies exploring how brand selfie-taking affects consumers' behavior and sense of connection toward a brand.
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Mar 16, 2020
We asked Harvard Business School experts how the COVID-19 pandemic is likely to change business practice.
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Mar 10, 2020
Knitting together a diverse workforce into a common fabric is a difficult challenge for managers—and even more difficult for the workers themselves, say and .
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Mar 09, 2020
Companies increasingly use software to conduct rapid price changes. Alexander MacKay explains why firms might benefit but consumers should be worried.
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Mar 09, 2020
The author provides a formal definition of organizational sustainability and characterizes the situations in which a social enterprise should be sustainable.
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Mar 06, 2020
This paper uses new data collected by a digital platform to study the role of occupational licensing laws on individual choices and market outcomes.
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Mar 06, 2020
, a professor at Harvard Business School, explains in a new book what makes a great teacher—and manager.
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Mar 03, 2020
Male employees who bond with their male managers move up the ranks of their companies faster, reinforcing the gender pay gap, according to research by Zoe B. Cullen.
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Mar 03, 2020
This study of field data from a Chinese manufacturing company explores the consequences of subjective performance evaluations leading to bonuses and penalties. Results may help practitioners improve the effectiveness of incentive systems.
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Mar 02, 2020
It feels as if core leadership values such as humility and transparency have been on the decline. Is this trend being reversed? asks
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Feb 27, 2020
Why do Harvard Business School scholars spend so much time and money analyzing health care delivery?
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Feb 25, 2020
Successful independent booksellers are differentiating themselves from online and big box competitors by tapping into a larger social movement that promotes the value of shopping local and a desire to cultivate community.
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Feb 25, 2020
Workers in the global economy increasingly perform their jobs far away from home. It turns out, says Prithwiraj Choudhury, that homesickness is a significant barrier to their productivity. Here's what employers can do.
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Feb 24, 2020
The authors propose a framework that uses observed ETF trades to reveal the full distribution of investor expected returns. This approach can be applied broadly to provide a potentially useful signal of investor beliefs.
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Feb 24, 2020
The increasing use of open source software in most commercial apps has revolutionized software development—but also created hidden vulnerabilities, say and .
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Feb 20, 2020
Finding love among your office colleagues can be a wonderful thing, and not inevitably career ending. Unless, of course, you are the CEO. Advice to the corporate lovelorn from Regina Herzlinger.
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Feb 18, 2020
Although there is growing interest in environmental, social, and governance measurement, the impact of company operations is emphasized over product use. A framework like this one that captures a product's reach, accessibility, quality, optionality, environmental use emissions, and end of life recyclability allows for a systematic methodology that can be applied to companies across many industries.
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Feb 17, 2020
Identifying a customer's pain points is the first step for entrepreneurs in developing a new product. Julia Austin offers tips for choosing the right "job to be done."
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Feb 17, 2020
Both robot adoption and Chinese import competition between 1990 and 2015 caused large declines in manufacturing employment across US local labor markets (commuting zones, CZs). However, only robots were associated with a decline in CZ population, which resulted from reduced in-migration rather than by increased out-migration.
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Feb 13, 2020
When company leaders can't hear the voices of their workers, serious strategic mistakes are likely. Michael Beer discusses ways organizations can build powerful communication channels.
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Feb 11, 2020
Business leaders are just beginning to adopt artificial intelligence and machine learning into their operations. Rocio Wu offers insights into how entrepreneurs can start riding the wave.
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Feb 10, 2020
How are AI, data analytics, and the Internet of Things changing the way business leaders think about strategy? Harvard Business School faculty members discuss how emerging technology has changed the rules of competition.
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Feb 10, 2020
By making sensitive self-disclosures, leaders can enhance how authentic their followers perceive them to be, leading to positive interpersonal outcomes and potentially organizational ones as well.
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Feb 07, 2020
Over a four-year period, male employees assigned a male manager were promoted at a faster rate than their female counterparts, with no observable difference in performance. Male employees benefited from the higher rates of social interactions with their male managers.
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Feb 06, 2020
By studying Jeff Bezos' personal patent records, Tricia Gregg and Boris Groyberg offer a unique glimpse into Amazon's strategy.
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Feb 03, 2020
Staffing your organization with "rebel talent" can produce energy, loyalty, productivity, and creativity. But is there such a thing as too many rebels? asks James Heskett.
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Feb 03, 2020
The adoption of pricing technology can lead to higher prices, by increasing the frequency of price changes and/or encoding pricing strategies in algorithms. This raises new antitrust questions for policymakers, as firms do not need to coordinate or collude to raise prices.
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Jan 30, 2020
Companies want to show their offerings in the best light. Ryan W. Buell finds out what happens when they also embrace transparency, accentuating the positive—and the negative.
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Jan 28, 2020
In a new book, Rosabeth Moss Kanter encourages leaders to "think outside the building" to overcome establishment paralysis and generate powerful innovation.
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Jan 27, 2020
Life isn't fair, especially in the workplace. In Edge: Turning Adversity into Advantage, Laura Huang offers a new strategy for uncovering and showcasing your unique value in the face of obstacles.
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Jan 23, 2020
Despite best intentions, many corporate social responsibility programs fail. One answer: Companies need community partners to sustain work over the long term, says Robert Kaplan.
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Jan 21, 2020
Independent bookstores are resurging. How they did it offers lessons for all disrupted industries for competing against Amazon and other digital retailers, says Ryan Raffaelli.
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Jan 21, 2020
While many countries consider implementing their own versions of privacy and data protection regulations, there are concerns about whether such regulations may negatively impact the growth of the internet and reduce technology firms' incentives in operating and innovating. Results of this study suggest limited effects of such regulations on the internet layer.
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Jan 17, 2020
What do the best leaders do differently? Harvard Business School faculty members highlight the leadership skills and qualities that separate good from great.
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Jan 14, 2020
By creating opportunities for cross-disciplinary scientists to meet and talk as part of a natural field experiment, this study analyzes and finds evidence for a systematic relationship between knowledge sharing and knowledge production in the sciences.
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Jan 14, 2020
New research by Frank Nagle and Florenta Teodoridis shows that a jack-of-all-trades may be better equipped than a specialist to jump on novel knowledge.
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Jan 13, 2020
Elizabeth Warren calls them Wall Street "looting," but a recent study by Josh Lerner and colleagues shows private equity buyouts have both good and bad impacts.
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Jan 13, 2020
What gets workers to go the extra mile in creative problem solving? A field experiment and interviews with NASA employees finds that employees respond to managerial appreciation above other incentives.
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Jan 09, 2020
For the first time in 100 years, new technologies such as artificial intelligence are causing firms to rethink their competitive strategy and organizational structure, say the authors of a new book, "Competing in the Age of AI".
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Jan 08, 2020
Football team owners are hiring younger head coaches, hoping to unleash innovation and fresh thinking. How's that working out? Research by Boris Groysberg and colleagues.
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Jan 06, 2020
The authors examine the future of executive education on a technological and cultural landscape that is imminent but different to the one we are accustomed to.
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Jan 06, 2020
Companies are sitting on a largely untapped resource to improve employee performance, says HBS professor Christopher Stanton—the knowledge of their co-workers.
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Jan 06, 2020
This paper guides providers as well as chief learning officers and chief talent officers who want to chart effective routes through the emerging landscape of executive development.
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Jan 02, 2020
A public insurance option could use its scale to hold prices down, but only if the approach avoids the financing gimmicks that are undermining Medicare, say Regina E. Herzlinger and James Wallace.
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Jan 01, 2020
The United States limits the number of skilled workers allowed to immigrate to the country. Is it time to expand the H-1B visa program? James Heskett asks.
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Dec 29, 2019
Here are the most-read stories published by Harvard Business School Working Knowledge in 2019. Now it's your turn: What will be the biggest stories—the most significant business trends—of 2020?
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Dec 28, 2019
This paper reviews what constitutes a tech cluster, how they function internally, and the degree to which policy makers can purposefully foster them.
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Dec 18, 2019
What does it take to truly change the world? In The Wise Company, Hirotaka Takeuchi shares the practices that help leading companies turn knowledge into lasting breakthroughs.
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Dec 17, 2019
How do technology stores, particularly those owned by Apple and Microsoft, affect retail sales and market dynamics at malls? Through modeling and simulation, the authors found that these stores helped malls draw more high-income consumers, supporting the entry of upscale stores and exit of midscale and discount stores.
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Dec 16, 2019
Giving women in rural India more control over household finances reduced the social stigma of working, says research by Natalia Rigol.
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Dec 12, 2019
Intergroup conflict can grind office productivity to a halt. Jeffrey Lees discusses how understanding psychological stereotypes can help divided parties compromise.
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Dec 11, 2019
Using a series of experiments, the authors studied gender differences in how job-seekers perceive their own qualifications for different opportunities and how this affects their decision to apply. Results suggest that soft touch employer interventions can improve the diversity of applicant pools even if candidate beliefs about their own ability are unchanged.
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Dec 10, 2019
Attempts to replicate experimental findings in economics and other disciplines have had a disappointing track record. This paper proposes and shows proof-of-concept for one way to ensure replication: contracting by a journal after a study is accepted for publication, but (ideally) before the actual publication occurs.
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Dec 09, 2019
Using data from their very first transaction, companies can identify shoppers who have the best long-term value, says Eva Ascarza.
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Dec 04, 2019
How companies, working with a catalyst, can redesign supply chains to achieve economic, environmental, and social returns.
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Dec 04, 2019
This paper provides a framework for understanding and predicting how environmental, social, and governance (ESG) issues become financially material.
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Dec 04, 2019
New tools allow companies to innovate on an unprecedented scale, in every aspect of business. But the organization must also change. Stefan Thomke discusses his fortcoming book, "Experimentation Works".
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Dec 02, 2019
Boeing's deadly tragedies with its 737 Max aircraft may have resulted from a "gap" problem after departments came in conflict. How can organizations mend their own gaps? asks James Heskett.
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Nov 27, 2019
Company brands can be magic in the marketplace. But just what are the components of a great brand? How do you build one? And how do they survive over time?
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Nov 25, 2019
Passion is supposed to be the secret sauce that transforms average managers into dynamic leaders. The reality is more complicated, says Jon M. Jachimowicz.
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Nov 25, 2019
This study by Susanna Gallani and colleagues provides insights for designing effective management control systems.
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Nov 20, 2019
New research shows people don't trust recommendations from algorithms—and that's a problem for companies that increasingly rely on AI-based technology to persuade consumers. Michael H. Yeomans explains how businesses can overcome that bias.
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Nov 19, 2019
Geoffrey Jones discusses his case study, "Thomas J. Watson, IBM and Nazi Germany," exploring the options and responsibilities of multinationals with investments in politically reprehensible regimes.
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Nov 19, 2019
The possibility that Apple Card applicants were subject to gender bias opens a new frontier for the financial services sector in which regulators are largely absent, argues
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Nov 18, 2019
Days before yet another Democratic presidential debate, Vincent Pons reports that TV forums don't influence voters.
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Nov 14, 2019
The business history of modern Turkey has been largely hidden from view, but a new book edited by Geoffrey Jones and Asli M. Colpan pulls back the covers.
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Nov 13, 2019
Shareholder resolutions can influence corporate transparency even if they fail. After being targeted with shareholder resolutions on environmental topics, companies are more likely to publicly disclose their climate change risks—and that such disclosure increases these companies' valuation.
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Nov 13, 2019
Lacking human insight, artificial intelligence will be limited when it comes to helping marketers open the black box of market prediction, says Tomomichi Amano.
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Nov 13, 2019
When required to assess their own ability and performance for potential employers, women systematically give less favorable assessments than equally performing men. The study rules out potential explanations for the gap and discusses implications.
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Nov 12, 2019
Collecting and analyzing microdata on prices and the reaction of importers, retailers, and exporters to US trade policy since 2018, this study finds most of the tariffs' incidence rests with the US firms.
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Nov 12, 2019
Nearly a third of US patents rely directly on government-funded research, says Dennis Yao. Is government too involved in supporting private sector innovation—or not enough?
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