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Jul 18, 2019
Companies have struggled to find the right opportunities for selling the Internet of Things. Rajiv Lal says that's all about to change.
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Jul 16, 2019
In his case, JUUL and the Vaping Revolution, Harvard Business School Professor Mike Toffel discusses the controversy surrounding the exponential growth of JUUL vaping products in 2018, in particular the success of its e-cigarettes with teenage high school students who had never smoked.
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Jul 15, 2019
Mihir Desai explains how managers can increase their understanding of how finance works. EXCERPT: Three valuation mistakes to avoid.
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Jul 11, 2019
Providing great customer service is no longer confined to just one department. Today it's callled the "customer experience," and everyone in the company is responsible for exceeding expectations.
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Jul 08, 2019
Newspapers with reputable brands and unique content are finding success behind paywalls. For most papers, however, he future is not so clear, says Doug J. Chung.
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Jul 07, 2019
A recent case study by William Kerr explores Walmart's efforts on workforce makeup and training, digital infrastructure, and automation technology.
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Jul 02, 2019
Using media coverage of over-radiation accidents involving CT scanners, the researchers study the impact of consumers' risk perception on firm innovation.
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Jul 01, 2019
As investors speculate about the timing of an Airbnb IPO, Thales S. Teixeira discusses the analog tactics and economic conditions that helped catapult the company.
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Jul 01, 2019
Forget about management by objectives. Today's flashy performance motivators are 'super stretch goals,' and they have Silicon Valley buzzing. But can their audacious targets be managed properly? asks James Heskett.
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Jun 30, 2019
When sales forces are well managed, firms can induce greater performance from them. For this study, the authors collaborated with a major multinational firm to develop and estimate a dynamic structural model of sales employee responses to various management instruments like compensation, training, and recruiting/termination policies.
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Jun 29, 2019
In India, the Golden Quadrilateral highway network connects four major cities. This study of the relationship between the infrastructure project and development of the local financial sector finds that, in districts along and near the GQ, initial levels of financial development shaped how, and where, infrastructure investment could jumpstart real economic activity.
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Jun 27, 2019
Couples with deliberate rituals feel more satisfied with their relationships, says research by Michael I. Norton and Ximena Garcia-Rada. Can businesses benefit?
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Jun 27, 2019
Online sellers in many emerging markets are in the early stages of a shift from cash-based payments to digital payments. Findings from this study of a leading Indian online retailer show that firms may enjoy gains from consumer demand on top of operational gains resulting from payment digitization.
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Jun 26, 2019
US exporters have been slashing the prices of goods they sell to China to offset higher trade costs, but Chinese exporters are passing those costs to American companies, research by Alberto F. Cavallo says.
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Jun 25, 2019
3QUESTIONS More executives are tapping user communities for strategic guidance, but productive relationships with fan groups require a nuanced approach, Frank Nagle says.
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Jun 25, 2019
3QUESTIONS More executives are tapping user communities for strategic guidance, but productive relationships with fan groups require a nuanced approach, Frank Nagle says.
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Jun 25, 2019
3QUESTIONS More executives are tapping user communities for strategic guidance, but productive relationships with fan groups require a nuanced approach, Frank Nagle says.
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Jun 25, 2019
Stephane Kasriel, the CEO of Upwork, the leading platform for freelance labor, considers different pricing solutions and ways to improve the matching process as part of a business model redesign.
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Jun 25, 2019
Stephane Kasriel, the CEO of Upwork, the leading platform for freelance labor, considers different pricing solutions and ways to improve the matching process as part of a business model redesign.
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Jun 19, 2019
This study by Prithwiraj Choudhury and colleagues provides robust econometric evidence for how immigrant inventors shape the innovation dynamics of their receiving countries.
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Jun 17, 2019
3QUESTIONS: Why is it so difficult for health care providers to compete for customers? Raffella Sadun and Leemore Dafny discuss why health care needs a business strsategy.
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Jun 17, 2019
Many print media firms are switching to a business model requiring readers to pay for online content. This study of media paywall strategies in the US finds that adopting a digital paywall can lead to positive demand substitution from digital to print channels, particularly for large-sized firms and those with unique content.
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Jun 17, 2019
3QUESTIONS: Why is it so difficult for health care providers to compete for customers? Raffaella Sadun and Leemore Dafny discuss why health care needs a business strategy.
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Jun 17, 2019
3QUESTIONS: Why is it so difficult for health care providers to compete for customers? Raffaella Sadun and Leemore Dafny discuss why health care needs a business strategy.
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Jun 12, 2019
Running a startup is an endless list of solving problems, and entrepreneurs can be quickly overwhelmened. Julia Austin advises seeking guidance from investors.
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Jun 11, 2019
As you contemplate your summer reading, here are recent books from Harvard Business School management scholars that can boost your career and improve on-the-ground management skills.
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Jun 11, 2019
In this study of the 1994 discovery of arsenic in ground water in Bangladesh, Reshmaan Hussam and colleagues investigate the possibility of unintended health consequences from public health interventions.
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Jun 10, 2019
This study of the economic performance of nontech firms adopting digital technologies finds a persistent future increase in valuation. However, investors only slowly incorporate the value implications of digital activities into prices.
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Jun 08, 2019
This chapter pulls from William Kerr's book "The Gift of Global Talent" to examine the migration dynamics of high-skilled individuals. He argues that improving our knowledge of high-skilled migration can lead to better policy decisions.
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Jun 07, 2019
Linda Hill explains how the digital workplace is generating greater burdens on managers but also creating new opportunities to shine. PLUS: Book excerpt.
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Jun 07, 2019
Linda Hill explains how the digital workplace is placing greater burdens on managers but also creating new opportunities to shine. PLUS: Book excerpt.
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Jun 07, 2019
Investors' biases and market outcomes affect each other in a two-way feedback loop. This study develops a model of a credit market feedback loop, finding that when investors become more bullish this can predict positive returns in the short run, even if expected returns become more negative at longer horizons.
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Jun 05, 2019
Consumer inertia is the tendency of some customers to buy a product, even when superior options exist. Alexander J. MacKay discusses how that tendency affects competitive strategy and regulatory oversight.
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Jun 05, 2019
Three studies examined how firms can use transparency into social and environmental responsibility initiatives to differentiate themselves in the consumer market.
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Jun 05, 2019
Consumer inertia is the tendency of some customers to buy a product, even when superior options exist. Alexander J. MacKay discusses how that tendency affects competitive strategy and regulatory oversight.
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Jun 04, 2019
This paper uses a large sample of U.S. mergers between 1998 and 2010 to study how political connections help firms obtain favorable antitrust regulatory outcomes for mergers. Given that antitrust regulators are subject to congressional oversight, the authors predict and find evidence that outcomes systematically favor firms that are constituents of politicians serving on judiciary committees.
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Jun 03, 2019
In this study, we explore the foundations of individuals' probabilistic judgments, looking to better understand the sources of systematic errors.
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May 30, 2019
James Heskett suggests that West Coast companies and universities have invented their own style of management to take advantage of hyperchange in the market. Is a manager just a manager, or does geography matter? What do you think?
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May 30, 2019
This article chronicles the United States judiciary's shifting interpretations of antitrust law and policy over the past 125 years.
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May 28, 2019
Rafael Di Tella and Dani Rodrik study how people's opinions about trade protectionism and compensatory financial transfers change when presented with six different types of shocks, all of which have the same effect on local labor markets.
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May 28, 2019
It's becoming more difficult for investors to sue corporate auditors, which can weaken trust in US capital markets, says Suraj Srinivasan.
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May 27, 2019
Historically, judges were reluctant to intervene in corporations' internal affairs and displayed a particular wariness of shareholders' derivative suits. By the end of the 19th century, however, they had begun to revise their views and to see shareholders' private actions as useful checks on economic concentration.
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May 23, 2019
Using business to create social change has been at the center of many entrepreneurial efforts by Harvard Business School alumni. Howard Stevenson discusses their pragmatic approaches to overcoming long odds, featured in a new book.
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May 22, 2019
Without the burden of student loan debt, people seek higher-paying careers, stabilize their finances, and contribute to the economy, says Marco Di Maggio.
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May 21, 2019
Managers are increasingly evaluated based on relative performance metrics, particularly relative total shareholder returns (rTSR). A significant portion of firms make relatively poor choices in the design and selection of rTSR, a result of weak governance and an overreliance on compensation consultants.
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May 20, 2019
Are product sales effected by the CEO's stance on political and social issues? Michael Toffel and Aaron Chatterji study how consumers react to vocal chief executives.
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May 15, 2019
Digital technologies such as artificial intelligence and robotics allow companies to create more effective codes of business conduct, says Eugene Soltes. But technology isn't the only solution.
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May 15, 2019
Geoffrey G. Jones reports out on a business hiastory research conference studying the many shades of capitalism around the world and through time.
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May 14, 2019
Influence is a fundamental aspect of collective decisions. It is thus crucial to consider not only the composition of evaluation panels but also their deliberation process. This study illuminates drivers of influence among an elite population of experts and contributes to our understanding of resource allocation in science and other expert domains.
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May 14, 2019
Digital technologies such as artificial intelligence and robotics allow companies to create more effective codes of business conduct, says Eugene Soltes. But technology isn't the only solution.
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May 13, 2019
Data from 1996 to 2016 shows that shareholder litigation against auditors has declined in recent years. Empirical evidence shows that Rule 10b-5, the Securities Act statute used for class action lawsuits, has lost its bite for use against auditors. This decline is driven, at least in part, by the Supreme Court's narrowing of liability standards. These findings suggest weakened shareholder protection with profound implications for investors.
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May 13, 2019
Even unfounded allegations by whistleblowers can force government contractors to renegotiate their terms, says Jonas Heese.
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May 10, 2019
Consumers are often more likely to buy a product if they have purchased it previously. This paper provides a means to estimate the magnitude of this phenomenon of consumer inertia.
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May 08, 2019
Since the 2008 financial crisis, bank boards have not improved their cultural or gender diversity compared to other companies nor are they better qualified than before the crisis. Outside directorships of bank directors and the extent of CEOs also being Chairman also remains the same. However, there is some evidence of better risk oversight both from managers and the board.
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May 06, 2019
3QUESTIONS Millions of people have been harmed by cigarettes, defective merchandise, pollution, addiction and other business by-products. Pioneering companies are exploring healthier ways to operate, say Amy C. Edmondson and Dr. Howard K. Koh.
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May 02, 2019
To make the best decisions, managers must ask the right questions. This Harvard Business School research will help you gather the critical information you need.
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May 01, 2019
Malcolm S. Salter rebuts shareholder value maximization as a de facto expression of the institutional purpose guiding many managers' decision and proposes an alternative.
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May 01, 2019
CEO Susan Wojcicki and YouTube leadership must decide how to balance growth goals with criticism for posting controversial—but popular—videos. What should YouTube do? asks James Heskett.
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Apr 30, 2019
Why did people vote for Trump again? ... A peek at Nike's digital strategy ... How the financial crisis caught us by surprise.
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Apr 29, 2019
Mobile payment apps help us keep track of shared costs but may also frustrate personal relationships. Research into perceived pettiness by Tami Kim, Ting Zhang, and Michael I. Norton.
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Apr 25, 2019
Startup incubators used by cities and companies to jump-start innovation have a problem to overcome. Attendees tend to network with people they already know, says research by Rembrand Koning.
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Apr 24, 2019
Amazon's power in the retail sector puts price pressure on what competitors charge, with implications for how federal regulators govern inflation, says Alberto F. Cavallo.
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Apr 24, 2019
Amazon's power in the retail sector puts price pressure on what competitors charge, with implications for how federal regulators govern inflation, says Alberto F. Cavallo.
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Apr 23, 2019
Tips for becoming a new manager ... A look at the financial gatekeeping role ... Finding a moral corporate compass.
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Apr 22, 2019
When salespeople become managers, they often do a horrible job. Four key steps can help them—and all soon-to-be managers—make the shift, says Frank V. Cespedes.
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Apr 22, 2019
This study examines the impact of a French law requiring government agencies to favor open source software (OSS) over proprietary software in technology procurement processes. Results suggest a cost-effective policy lever that countries can use to both create global social value and increase their own national competitiveness.
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Apr 18, 2019
Radiation oncologists are few in number, especially if you are nowhere near a cancer facility. Could artificial intelligence be used to deliver an oncologist's skills for radiation therapy? Karim R. Lakhani discusses a uniqure open innovation experiment.
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Apr 17, 2019
3QUESTIONS: Teresa Amabile discusses the roots of creativity, how to achieve more of it, and combining it with artificial intelligence.
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Apr 17, 2019
3QUESTIONS: Teresa Amabile discusses the roots of creativity, how to achieve more of it, and combining it with artificial intelligence.
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Apr 17, 2019
Toronto is experimenting with smart-city concepts envisioned by Google spinoff Sidewalk Labs. Harvard Business School Professors Leslie John and Mitch Weiss discuss the tradeoffs of using technology to improve modern city life at potential costs to digital privacy. Is it worth it?
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Apr 16, 2019
This paper shows the benefits of biometric technology for strengthening service delivery and improving the reliability of government data at tuberculosis treatment centers in India.
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Apr 16, 2019
What will happen to my job? ... The quest for a value-based health care system ... How open source software is affecting firm productivity.
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Apr 15, 2019
Customers still want the option to access human help in automated service—even if they don't use it, says research by Michelle A. Shell and Ryan W. Buell.
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Apr 10, 2019
Innovative about creating new products, entrepreneurs often lose imagination when it comes to funding their dreams. Andy Wu reveals alternatives beyond friends and family.
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Apr 10, 2019
The study examines managers' responses when facing an increased threat of their firm being acquired. Results add to our knowledge of the use of antitakeover provisions.
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Apr 09, 2019
Using data from Colombia's second-largest city, Medellín, this study tests the relationship between formal employment and participation in crime at the individual level. Results shed light on deterring criminality through improving access to formal sector employment.
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Apr 09, 2019
Tips for motivating workers ... The challenges of operating in emerging markets ... Israeli nutritional startup considers target market.
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Apr 08, 2019
Luxury is its own market, but who shops there? Who sells there? What's the best strategy? Researchers at Harvard Business School examine consumerism at the top of the curve.
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Apr 04, 2019
In industries that prize overwork, both men and women pay the price of missed time with family. But the career damage is more severe for women, says Robin Ely.
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Apr 03, 2019
In the new book "Fintech, Small Business, & the American Dream," Karen Mills describes how technology is opening up new capital for entrepreneurs. Around the corner: The transformative benefits of AI and big data.
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Apr 03, 2019
Is games-based training effective? This study at a large professional services firm adopting a gamified training platform showed the training helps performance when employees are already highly engaged, and harms performance when they're not.
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Apr 02, 2019
Which managerial skills, traits, and practices matter most for productivity? This study of a large garment firm in India analyzes the integration of features of managerial quality into a production process characterized by learning by doing.
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Apr 01, 2019
Not everyone thinks federal budget deficits are bad. Say hello to Modern Monetary Theory, where red ink primes the economic engine and underwrites social good. Or does it? asks James Heskett.
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Mar 26, 2019
Let's work together ... Does biometric technology improve health care? ... How companies respond to takeover threats.
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Mar 26, 2019
Firms increasingly deploy self-service technologies (SSTs) to manage customer interfaces that are inherently stressful. This study finds that customer anxiety during SST transactions can reduce customers' trust in the service provider, but pperational design choices may help.
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Mar 26, 2019
Organizations increasingly rely on engagement with external communities of contributors. This paper explores transitions to a managed-ecosystem governance mode and its implications for strategy and innovation. To be successful, firms must develop the capabilities to shepherd communities, leverage without exploiting them, and share intellectual property rights.
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Mar 25, 2019
While US policymakers and politicians focus on reviving the manufacturing sector, Karen Mills and Mercedes Delgado find a source of better jobs hidden in plain sight. Call it the supply chain economy.
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Mar 21, 2019
Secretive sports car maker Ferrari opens up to Professor Stefan Thomke about how it has achieved success—by bucking industry trends.
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Mar 21, 2019
Crowdsourcing is a way for many individuals to address a common problem. This paper describes the design and outcomes of three crowdsourcing contests focused on algorithms for 1) clustering antibody sequences, 2) imputing gene expression measurements, and 3) performing fast queries on a particular dataset. Innovation through contests greatly improved the solutions available.
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Mar 20, 2019
With the informal economy representing a third of the GDP in an average Middle East and North African country, why do chronically indebted regimes tolerate such a large and untaxed shadow economy? Among this study's findings, higher rates of public sector employment correlate with greater permissibility of firm informality.
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