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WASHINGTON - Today, Secretary of Homeland Security Alejandro N. Mayorkas released the following statement on President Biden's Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government:
"Today's Executive Order is a historic step forward in ensuring that all Americans who interact with the federal government can more easily access its programs and services. The Department of Homeland Security is committed to ensuring the public can seamlessly interact with its agencies and offices and is taking key steps to reduce administrative burdens and improve efficiency, equity, and accessibility throughout the customer experience."
The President's Executive Order, explicitly designed to reduce the "time tax" imposed on people who interact with federal agencies, builds on a long list of initiatives launched by DHS this year to eliminate unnecessary administrative barriers and burdens related to disaster assistance, immigration, trade and travel facilitation, and much more.
Under today's Executive Order, the Department's Transportation Security Administration (TSA) and Federal Emergency Management Agency (FEMA) will:
develop a streamlined, online disaster assistance application;work with states to proactively update existing rules and policies on supporting documentation needed for disaster assistance to reduce burdens to applicants and increase accessibility;test the use of innovative technologies at airport security checkpoints to reduce passenger wait times; and,provide new opportunities for the public to more efficiently connect with TSA, including through online chat options, improved communication during additional screenings, and other mechanisms to receive customer feedback to inform future improvements to the customer experience.DHS interacts more frequently on a daily basis with the American public than any other federal agency, from trav
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 WASHINGTON - Yesterday, Secretary of Homeland Security Alejandro N. Mayorkas met with Haitian Ambassador to the United States Bocchit Edmond to discuss our nations' continued cooperation.
"I appreciated the opportunity to speak directly with Ambassador Edmond about our shared commitment to ensuring that Haitian migrants are treated with dignity and respect," said Secretary Mayorkas. "I look forward to continuing to work with the government of Haiti and other partners throughout the hemisphere as we work toward safe, orderly, and humane management of migration in the region."
Secretary Mayorkas thanked the Government of Haiti for supporting the safe return and re-integration of Haitian nationals.? Secretary Mayorkas and Ambassador Edmond agreed that much work remains to be done to address the drivers of migration, and both acknowledged that the displacement of people is a global crisis and needs worldwide attention.?
Secretary Mayorkas assured the Ambassador that the dignified and humane treatment of all individuals, regardless of their immigration status, is his top priority. Secretary Mayorkas shared that the investigation into mistreatment of migrants in Del Rio is ongoing.
The Department of Homeland Security continues its engagement with partners in the hemisphere, including Brazil and Chile, to ensure they too are doing their part to offer protection for vulnerable populations and receive individuals who had legal status there.
Keywords: Secretary Alejandro Mayorkas
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