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Jul 14, 2025
Given the foundational importance of knowledge management in the AI era, why would you want to roll the dice with unfocused generalists or unproven startups? Why settle for anything less than the best-in-class solution?the eGain AI Knowledge Hub? It helps businesses improve customer experience and reduce cost by delivering trusted, consumable answers.
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Jul 11, 2025
Invite-only community of expert talent is shaping the next wave of generative AI and AGI
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Jul 11, 2025
Helps deliver on the promise to optimize data exchange processes and enable seamless integration for customers
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Jul 10, 2025
Joint offering combines proven AP automation with comprehensive tax compliance to streamline the entire procure-to-pay and compliance lifecycle
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Jul 10, 2025
Amplitude, Inc., is announcing its acquisition of Kraftful, the AI-native Voice of Customer (VoC) startup that turns volumes of user feedback into actionable product insights, integrating Kraftful's capabilities as native components of its platform and strengthening its digital analytics prowess.
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Jul 09, 2025
Latest version of the leading database engine powers enterprise AI with knowledge-grounded data, LLM integration, and scalable graph performance
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Jul 09, 2025
Moveworks, the leading agentic AI assistant for the enterprise, is announcing a strategic partnership with Docusign, the Intelligent Agreement Management company, with the goal of bringing intelligent agreement workflows into the Moveworks AI Agent Marketplace.
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Jul 09, 2025
Auxia, the first Agentic Customer Journey Orchestration Platform, is unveiling new updates to its AI Analyst Agent designed to reimagine how marketing teams understand and interact with campaign data.
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Jul 08, 2025
The technology is built on top of the three largest global LLMs and features an AI agent that transforms 700 trillion data signals into smarter media decisions
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Jul 08, 2025
Enables end-to-end AI-powered compliance, governance, and insights for Google Workspace customers across the globe
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Jul 07, 2025
Immersive Learning - The applications in education are obvious. But you can build use cases for almost any domain.
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Jul 07, 2025
When successfully implemented, GenAI can leverage corporate knowledge in an efficient and reliable way.
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Jul 07, 2025
Organizations with thriving communities typically have thriving KM programs as well. But thriving communities don't magically appear. While they don't all look the same, we've found that the most successful?munity leaders who will develop the community charter and goals, drive participation, and share their expertise.
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Jul 07, 2025
By adopting a mindset of agility, adaptability, and knowledge sharing, companies will be able to solve customer pain points, deliver exceptional experiences, foster loyalty, and continue to anticipate changes and meet customer needs with a digital-first mindset.
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Jul 07, 2025
Through its comprehensive AI approach, combining Retrieval-Augmented Generation (RAG) with semantic search and knowledge graphs, Progress helps deliver significant reductions in hallucinations from the GenAI responses with source attributions that engender trust. Their solutions help businesses apply domain knowledge to AI systems, effectively amplifying human intelligence at machine scale.
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Jul 07, 2025
As AI adapts and learns, its value to KM becomes more apparent. AI offers remarkable capabilities to avoid data silos, improve search relevance, handle multimodal information sources, and uncover knowledge hidden in large, complex data stores.
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Jul 07, 2025
We have been implementing AI since 1997. We use its collection of techniques, applications, algorithms and models to make processing informational text faster, easier, more accurate, and less of a burden on humans.
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Jul 07, 2025
At the core of Bloomfire's platform are five capabilities of Enterprise Intelligence: connecting siloed information across systems, resolving content duplication and gaps through a self-healing knowledge base, unlocking tacit expertise from employees, injecting insights directly into workflows, and proactively surfacing what teams need before they ask. Together, these capabilities turn knowledge from a passive archive into an active, strategic asset.
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Jul 07, 2025
Successful AI initiatives begin with well-managed information. Whether designing taxonomies and ontologies, optimizing product information management, or enhancing enterprise search and personalization, we build intelligent frameworks that enable advanced analytics, machine learning, and generative AI applications.
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Jul 07, 2025
Our foundational success stems from bridging knowledge,?information, and data management, enabling us to deliver?highly functional and reliable semantic layer and AI initiatives?for our clients.
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Jul 07, 2025
What sets Evalueserve apart is its conviction that AI alone isn't enough. True transformation happens when AI is contextualized by industry knowledge and operationalized through managed services. Co-created with clients, Evalueserve's AI-enhanced workflows automate tasks, surface deeper insights, and amplify decision-making.
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Jul 07, 2025
By bridging the gap between enterprise applications and rapidly evolving LLMs, BizAI significantly enhances backoffice process efficiencies. It reduces or replaces the manual workload associated with human interpretation of diverse data and content. Within weeks, organizations deploying BizAI can expect increased efficiency, reduced costs, improved task accuracy, and faster, more informed decision-making.
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Jul 07, 2025
Lexsoft is leading the way in how generative AI technology can be leveraged to deliver new KM-related capabilities in the legal sector.
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Jul 07, 2025
As the AI landscape evolves, Lucidworks continues to lead the?way in human-centered, responsible AI?focused not on hype, buton delivering trusted, transparent, and high-performing solutions?that help companies grow with confidence.
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Jul 07, 2025
M-Files empowers organizations to unlock the full potential of AI with the essential foundations already built in: structured data, secure access, and intelligent automation.
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Jul 07, 2025
Experiences built with Eva are grounded with a deep understanding of knowledge automatically extracted from enterprise data and the ability to assimilate, interpret, and activate that knowledge within any AI conversation or collaboration. This knowledge foundation enables Eva's neuro-symbolic AI engine to conduct human-like conversations without backend complexity or hallucinations, combining speech, gesture, vision, and touch inputs with text.
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Jul 07, 2025
RightAnswers is more than a platform. Our team has over 25 years of experience across contact centers, knowledge management, and IT support. RightAnswers includes KCS-certified enablement and a dedicated customer success team to guide your knowledge strategy every step of the way.
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Jul 07, 2025
The intuitive appeal of regarding knowledge as a concept lies in a tempting belief that what's true is true. But knowledge is contextual in every possible way.
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Jul 07, 2025
Today, the qualitative aspects of KM are beginning to translate into quantitative terms. The crux of this metamorphosis lies in the rapid advancements in the technology ecosystem surrounding KM.
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Jul 07, 2025
Too often, AI is deployed reactively?thrown at symptoms rather than root causes?leading to wasted resources, disillusionment, and even deeper inefficiencies.
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Jul 07, 2025
M-Files becomes the first document management system to natively store content within the Microsoft 365 platform, maximizing user productivity
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Jul 03, 2025
SciArena is an open evaluation platform where researchers can compare and vote on the performance of different foundation models in tasks related to scientific literature
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Jul 02, 2025
New integrations eliminate manual work and unlock secure, end-to-end document automation across departments
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Jul 02, 2025
Ask Sage's FedRAMP High, IL5- and IL6-secure, vendor-agnostic platform accelerates mission-critical workflows across the DoD
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Jul 01, 2025
AI-powered capabilities that simplify complex workflows spanning HR, IT, facilities, and more
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Jul 01, 2025
Progress Software, the trusted provider of AI-powered digital experience and infrastructure software, is announcing the acquisition of Nuclia, a leader in agentic RAG [retreival-augmented generation]-as-a-Service. With this acquisition, Progress merges Nuclia's RAG-as-a-Service product with the Progress Data Platform, extending Nuclia's end-to-end value.?
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Jul 01, 2025
KMWorld's most recent webinar, AI Initiatives for CX: Why They Fail and How to Succeed, featured the expertise of Arvind Gopal, VP product strategy, eGain, as he examined the "make or break" circumstances for AI success in CX.?
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Jun 30, 2025
Vertesia, the developer of the unified, low-code platform for building, deploying, and operating enterprise-grade generative AI (GenAI) applications, is unveiling Autonomous Agent Builder, a new platform capability that enables enterprises to rapidly and intuitively build and scale autonomous agents across a variety of use cases.
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Jun 30, 2025
The project digitized more than 2 million pages of active legal records entirely onsite
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Jun 30, 2025
Unique IDs make it easier and cheaper to attach data to geospatial entities, such as buildings, streets, places, etc.
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Jun 30, 2025
Hyland, the pioneer of the Content Innovation Cloud, is launching its next-generation agentic document processing solution, designed to drive the intelligent transformation and automation of content-oriented processes.
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Jun 27, 2025
Built in partnership with the research community to help users more easily discover, analyze, and synthesize research using trusted data powered by responsible AI
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Jun 27, 2025
Tines, the company building a future where technology empowers businesses and people to work smarter and more securely, is unveiling agents, a new functionality within its workflow automation platform that implements intelligent, context-aware workflows driven by deterministic logic, human-in-the-loop copilots, or full AI autonomy.
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Jun 26, 2025
Delivering graph analytics combined with deep search
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Jun 25, 2025
New pre-built solutions prioritize enterprise-grade governance and regulatory compliance, addressing key challenges for scalable agentic automation
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Jun 25, 2025
Progress Software, the trusted provider of AI-powered digital experience and infrastructure software, is unveiling the latest iteration of Progress Semaphore, the metadata management and semantic AI platform designed to maximize the business value of enterprise information with meaning and context.
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Jun 24, 2025
Mpower Agents are uniquely built to work across the entire enterprise
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Jun 24, 2025
?Dynamic application guides professionals and entrepreneurs through enterprise-class decision processes to reduce risk
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Jun 24, 2025
The collaboration aims to improve customer satisfaction, accelerate support, and drive smarter interactions across digital and voice channels
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Jun 20, 2025
New feature includes smarter routing, sentiment detection, and language recognition?
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Jun 19, 2025
New features and capabilities include Delegated Release, Print AI Agent (Beta), Redefined Print, and Document Management
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Jun 19, 2025
Stravito, the AI-powered platform that helps the world's largest brands make smarter, faster business decisions, is unveiling Newsletters, a new, intuitive feature designed to help businesses transform research into engaging, email-ready narratives.
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Jun 18, 2025
Global Platform-as-a-Service leader unifies billing for self-service and enterprise customers with subscription and usage-based billing prorated down to the second
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Jun 18, 2025
With the launch of its MCP Server, Algolia provides AI agents with secure, real-time access to business context
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Jun 17, 2025
IQVIA, the company powering smarter healthcare, is collaborating with NVIDIA to launch a series of AI orchestrator agents engineered to manage and accelerate complex pharmaceutical development workflows.
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Jun 17, 2025
Bringing its AI go-to-market platform to more businesses looking to launch sales and marketing campaigns in minutes
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Jun 16, 2025
Kore.ai, a global leader in enterprise AI technology, is announcing that it has entered a strategic partnership with TeKnowledge, aiming to "bridge the widening gap" between AI ambition and real-world implementation and empower organizations to successfully and rapidly scale their AI projects.
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Jun 16, 2025
Cresta, the leading contact center AI platform for human and AI agents, is unveiling new features for the Cresta AI Agent that deliver a true omnichannel experience, enabling greater adaptability and customization while preserving conversational context.?
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Jun 13, 2025
Dreamhub replaces bloated CRM stacks with a solution that updates itself, executes workflows, and delivers profound predictive AI insights
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Jun 13, 2025
Acquisition empowers companies to safely and efficiently engage independent professionals
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Jun 12, 2025
Leveraging advanced AI technologies, Adeptia AIDP empowers business users to automatically extract insights from unstructured documents
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Jun 11, 2025
Offers a flexible, easy-to-use, end-to-end solution for managing a company's HR, payroll, and performance needs across borders
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Jun 11, 2025
New tiers enable on-demand live video agents and humanized experiences for greater flexibility and enhanced customer support
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Jun 10, 2025
Accelerates secure cloud migration and AI empowerment for public sector clients?
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Jun 09, 2025
LandingAI, a pioneer in agentic vision technologies, is unveiling Agentic Document Extraction (ADE)?an intelligent document understanding solution that transcends traditional optical character recognition (OCR) with the power of agentic AI?for the Snowflake Marketplace.
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Jun 09, 2025
Brings a transformational leap in customer engagement, delivering intelligent, adaptive, and seamless experiences for enterprise organizations
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Jun 06, 2025
Orchestrated automation provider to accelerate secure, scalable integration capabilities thanks to SnapLogic's generative integration platform
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Jun 06, 2025
Connected Claims 2.0 will support insurers through this growth with a unified claims workflow
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Jun 05, 2025
Observe.AI, the leading AI platform for contact centers, is announcing an update to GenAI Insights, the company's voice of customer (VoC) offering that transforms raw interactions into actionable insights.
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Jun 05, 2025
Revolutionary agentic service speeds development by transforming complex PDF documents into richly structured XML
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Jun 05, 2025
HubSpot, the provider of the customer platform built on an AI-powered Smart CRM to help millions of scaling organizations grow better, is announcing that it is the first CRM to launch a deep research connector with ChatGPT.
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Jun 04, 2025
The future of work is already here?and it's being built inside Thomson Reuters
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Jun 04, 2025
A new study, sponsored by eGain and produced by Unisphere Research, revealed a concerning trust gap between executives and practitioners when implementing generative AI, even as organizations rapidly expand their AI deployments.
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Jun 03, 2025
Enterprises can deploy BizAI to increase efficiency, reduce costs, improve accuracy of tasks, and enable faster, more informed decision-making for improved business outcomes
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Jun 02, 2025
The company's secure AI transcript summarization has expanded to include on-demand service
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May 30, 2025
Partnered with leading tech firms, Context connects with more than 300 productivity tools across Salesforce, G-Suite, and more
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May 29, 2025
The division offers specialized AI software and services that work independently and can also seamlessly integrate with the Alchemy platform
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May 28, 2025
The acquisition integrates Saas offering with IG process expertise, technological innovation, and subject matter experts
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May 28, 2025
The planned acquisition will enhance Salesforce's trusted data foundation critical for deploying powerful and responsible agentic AI
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May 28, 2025
It's time again to choose the best of the best for the KMWorld Readers' Choice Awards?the 2025 KMWorld Readers' Choice Awards nominations process is now open through July 2
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May 27, 2025
Jasper's latest innovation enables marketers to deliver more relevant, high-impact campaigns faster
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May 27, 2025
Nutrient, the leading platform for document processing and workflow automation, is unveiling a series of updates to its Workflow Automation Platform and low-code integration solutions centered around securing, scaling, and automating document-heavy workflows for fast paced, compliance-focused enterprises.
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May 23, 2025
Elastic, the Search AI Company, is debuting a new Elasticsearch integration with the NVIDIA Enterprise AI Factory validated design, accelerating vector search index build times and queries.
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May 22, 2025
Jump aims to turn integrations from a costly bottleneck into a driver of sales, revenue, and customer retention
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May 21, 2025
This allows customers to automate complex end-to-end processes, enable contextual decision-making, improve scalability, and more
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May 21, 2025
Rutgers researchers will apply Neuro-Symbolic AI techniques to address challenges in clinical data interpretation, academic operations, and societal outcomes
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May 21, 2025
Agentforce operates autonomously using industry-specific data, workflows, and policies to deliver intelligent actions
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May 20, 2025
Strategic technology partnership integrates complementary data product marketplace and data integrity solutions
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May 19, 2025
New features empower marketers to increase conversions, improve ROI, and target audiences more precisely
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May 16, 2025
The partnerships transform customer support through intelligent automation
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May 15, 2025
With a sharp focus on customer success, Partner 360 underscores the essential role of partners in Stibo Systems' ecosystem
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May 15, 2025
New integrations bring gong data and insights directly into Microsoft 365 Copilot and allow customers to create autonomous agents in Microsoft Copilot Studio
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May 14, 2025
Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers
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May 14, 2025
Platform empowers organizations to provide curated and controlled data sets to an enterprise's AI and analytic ecosystem?
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May 13, 2025
This collaboration aims to deliver advanced agentic AI solutions tailored specifically for Fortune 500 marketing teams
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May 12, 2025
History tells us that industrial revolutions ultimately do create more jobs, but that the transition period is long and highly turbulent. Thus, when we see resistance in the workplace to AI and automation in general, we should acknowledge that the resistance and fear are well-grounded.
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May 12, 2025
By promoting cross-departmental collaboration and alignment, organizations can ensure a seamless and consistent customer experience across all channels.
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May 12, 2025
The long history of KM's reliance on taxonomies and ontologies is adding new, transformative possibilities as practitioners explore technological developments with AI.
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May 12, 2025
The Knowledge Age we've been talking about for so long has finally arrived. The potential for scarcity is real, but so is the potential for overflowing abundance. Let's bring every tool in our KM arsenal to bear, along with our decades of experience, and help make it happen.
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May 12, 2025
One of the strongest driving forces for launching an initiative to capture tacit knowledge is to ensure that institutional knowledge is not lost as people retire or resign. Another is for succession planning and organizational growth. Lack of succession planning results in loss of knowledge. It undermines organizational stability and impedes innovation.
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