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WASHINGTON - Today, Secretary of Homeland Security Alejandro N. Mayorkas released the following statement on President Biden's Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government:
"Today's Executive Order is a historic step forward in ensuring that all Americans who interact with the federal government can more easily access its programs and services. The Department of Homeland Security is committed to ensuring the public can seamlessly interact with its agencies and offices and is taking key steps to reduce administrative burdens and improve efficiency, equity, and accessibility throughout the customer experience."
The President's Executive Order, explicitly designed to reduce the "time tax" imposed on people who interact with federal agencies, builds on a long list of initiatives launched by DHS this year to eliminate unnecessary administrative barriers and burdens related to disaster assistance, immigration, trade and travel facilitation, and much more.
Under today's Executive Order, the Department's Transportation Security Administration (TSA) and Federal Emergency Management Agency (FEMA) will:
develop a streamlined, online disaster assistance application;work with states to proactively update existing rules and policies on supporting documentation needed for disaster assistance to reduce burdens to applicants and increase accessibility;test the use of innovative technologies at airport security checkpoints to reduce passenger wait times; and,provide new opportunities for the public to more efficiently connect with TSA, including through online chat options, improved communication during additional screenings, and other mechanisms to receive customer feedback to inform future improvements to the customer experience.DHS interacts more frequently on a daily basis with the American public than any other federal agency, from trav
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 WASHINGTON - On August 20, 2021, Secretary of Homeland Security Alejandro N. Mayorkas participated in three separate calls with Portuguese Minister of Internal Administration Eduardo Cabrita, Spanish Minister of Interior Fernando Grande-Marlaska, and Swedish Minister for Home Affairs Mikael Damberg to discuss the ongoing situation in Afghanistan. Secretary Mayorkas and Minister Grande-Marlaska, Minister Cabrita, and Minister Damberg discussed efforts to facilitate the relocation and evacuation of American citizens and legal permanent residents of the United States, citizens and residents of the Ministers' respective countries, and vulnerable Afghans, including those who worked for and on behalf of the United States in Afghanistan. In each call, they agreed on the importance of partnership and cooperation between our respective countries.
Keywords: International Partnership, Secretary Alejandro Mayorkas
Topics: International Engagement
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